DataStax Subprocessors

Last Updated Date:
June 01, 2023

DataStax Astra DB and Streaming (“DataStax Astra”)

DataStax may use the following third parties as subprocessors when processing personal data in connection with your use of DataStax Astra:

Public Cloud Providers

DataStax Astra is hosted in the public cloud infrastructure and region of our Customers’ choosing. The region's Customers may deploy Astra DB can be found here and for Astra Streaming here. The following third party cloud providers will be hosting personal data stored in Astra as determined by our Customers:

Subprocessor	Service provided	Storage Location	Personal Data Shared
Amazon Web Services, Inc.	Public cloud infrastructure	Globally as determined by Customer	As determined by Customer
Google LLC	Public cloud infrastructure	Globally as determined by Customer	As determined by Customer
Microsoft Corporation	Public cloud infrastructure	Globally as determined by Customer	As determined by Customer

Additional DataStax Astra DB Subprocessors

In order to provide support for product delivery, customer service, and other functions the following subprocessors may process Personal Data relating to Astra customer accounts:

Subprocessor	Service provided	Storage Location	Personal Data Shared
Amazon Web Services, Inc.	Customer account management	USA	Business contact data of Customer employees such as business email, name, phone number, country of employment and IP address
Stripe, Inc.	Payment processing services as applicable (self service customers only)	USA	Business credit card payment data if Customer uses this payment method.
Intercom, Inc.	Live chat support	USA	Business contact data of Customer employees such as business email, name, phone number, country of employment
ReadMe, Inc.	Documentation platform	USA	Business contact data of Customer employees such as business email, name, phone number, country of employment
Meteor Development Group Inc.	Apollo GraphQL platform	USA	Business contact data of Customer employees such as business email, name, phone number, country of employment
Mixpanel, Inc.	UI analytics platform	USA	Business contact data of Customer employees such as business email, name, phone number, country of employment
Workato, Inc.	Application integration platform	USA	Incidental business contact data of Customer employees such as name or business email
Split Software, Inc.	Feature delivery platform	USA	Business contact data of Customer employees such as business email, name, phone number, country of employment
Okta, Inc.	Access and authentication management	USA	Business contact data of Customer employees such as business email, name, phone number, country of employment or IP address
Splunk, Inc.	Security incident and event monitoring platform	USA	Incidental business contact data of Customer employees such as name, IP address or business email
Reliaquest LLC	Security operations monitoring platform	USA	Incidental business contact data of Customer employees such as name, IP address or business email
Microsoft Corporation	Azure OpenAI GPT 3.5 Turbo functionality for schema model translation	USA	As determined by Customer in its sole discretion. It is recommended not to include Personal Data in schema models

DataStax Luna and Technical Support for Astra, Luna and DataStax Enterprise

In connection with DataStax Astra, Luna and DSE Support, DataStax may use third parties to provide support for product delivery, customer service, and other related functions. Our current list of subprocessors is as follows:

Subprocessor	Service Provided	Storage Location	Personal Data Shared
Google LLC	Email and productivity applications	USA	Business contact data of Customer employees such as business email, name, phone number, country of employment
Salesforce.com, Inc.	Customer relationship management platform and Slack messaging platform	USA	Incidental business contact data of Customer employees such as name or business email
Stripe, Inc.	Payment processing services as applicable (self service customers only)	USA	Business credit card payment data if Customer uses this payment method
PagerDuty, Inc.	Support incident response platform	USA	Business contact data of Customer employees such as business email, name, phone number, country of employment
SendSafely, Inc.	Secure file transfer	USA	Business contact data of Customer employees such as business email, name, phone number, country of employment
Atlassian Corporation Plc	Issue tracking platform	USA	Incidental business contact data of Customer employees such as name or business email
Direct Line, Inc.	Voice support service	USA	Business contact data of Customer employees such as business email, name, phone number, country of employment

DataStax, Inc. Affiliates

For all products and services DataStax may also use one of more of the following DataStax Affiliates as a subprocessor:

DataStax UK Ltd.
DataStax France SARL
DataStax Australia Pty Ltd.
DataStax Canada, Inc.
DataStax Germany GmbH
DataStax Japan, GK
DataStax Singapore Pte. Ltd.
DataStax Ireland Limited
DataStax NZ Limited
Datastax de Mexico S. de R.L. de C.V.

Change log:

Date of Change	Change
01 June 2023	Clarification on geographic locations of storage, services provided and personal data in scope.
14 October 2022	Third party vendors removed that were incorrectly classified as subprocessors
26 August 2020	Updated to include services provided by subprocessors
27 February 2020	Initial version published