DataStax Expert Support
Your Success is Our Top Priority
Whether you have a new real-time application in development or database and streaming infrastructure in production, we offer a wide range of support options to help ensure that our industry-leading solutions exceed your expectations.
DataStax delivers the expert support for both production and non-production database and streaming systems. Our support teams are backed by the world's foremost experts in Apache Cassandra®, Apache Pulsar and open source Kaskada.
Datastax Support is recognized as World Class by the CRMI NorthFace ScoreBoard Award
"DataStax always provides top-notch support and feedback. DataStax Enterprise is core to our business and allows us to provide rich data insights enabling credit unions to quickly understand portfolio behavior and make decisions to grow their credit and debit programs. We appreciate DataStax support’s knowledgeable team and prompt response. It’s clear that obsessing over their customers is in the DataStax DNA,"
Lavanya Mutha
Database administrator IV, CO-OP Financial Services
Benefits of Expert Support
Hot Fixes
Should a bug cause a production application outage or serious performance issue, DataStax works to immediately correct the problem and supplies a hot fix build to get your application back online.
Around-the-Clock Protection
The expert support teams at DataStax provide the confidence and assurance your enterprise IT staff and leadership need to deploy database technology that’s key to your business success. Coverage is available 24x7x365.
Software Lifecycle Management
You receive full commercial software lifecycle support that includes both certified software updates and expert support for earlier versions still deployed in production.
Global Support
DataStax support teams are located in multiple geographies to ensure fast support no matter where you are.
Bug Escalation
You have the option of escalating critical bugs so they receive priority and the highest attention of DataStax engineering.