DataStax Receives 98% Customer Satisfaction Score - Wins NorthFace ScoreBoard Service Award Third Year in a Row

Here at DataStax, our mission is straightforward – we strive to serve real-time applications with an open data stack that just works. It is embedded in our core values to intentionally focus on knowing, connecting with and serving both developers and enterprises to create an experience they love and that changes the trajectory of their companies.

So it is with immense satisfaction to now be recognized by our customers for delivering not just the right data at the right time, on infrastructure built for speed and scale, but for also delivering the technical support, customer experience and account management needed to unlock the true potential and value of real-time data.

For the third year in a row, DataStax has received the prestigious NorthFace ScoreBoard Service Award. To earn this recognition, companies must pass an audit from the Customer Relationship Management Institute (CRMI) and earn exceptional satisfaction levels and loyalty from their customers.

DataStax achieved exceptional audit scores for outstanding customer service with a CSAT score of 98 percent; a Transaction ScoreBoard Index (SBI) rating of 4.8 out of 5; a nearly 80 percent Net Promoter Score (NPS); and a NPS SB Index of 4.7 out of 5. 

To qualify for the NorthFace ScoreBoard Service Award a company has to measure their customers’ satisfaction with their overall customer service / support on a calendar-year basis and achieve a 4.0 or above out of a possible 5.0 rating (or equivalent rating system ie: 3 – 7 – 10 point) in any of the approved categories. 

Although we at DataStax are proud of these audit scores, it is the words and testimonials of customers themselves that excite and motivate us to always innovate and drive successful outcomes.

“We rely on DataStax Astra DB and Apache Cassandra to help fuel innovation and build real-time data platforms for customers,” said Rahul Singh, CEO of Anant Corporation. “We have grown with DataStax as a strong partner, and we trust DataStax support to resolve any issues promptly, ensuring we’re delivering the best experiences possible for our customers.”

Here at DataStax, we will continue to put developers and customers first because at the end of the day, we are only successful if they are successful. 

To learn more about DataStax customers, visit https://www.datastax.com/enterprise-success